Difference between revisions of "Support"
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: This site has a number of guides on a variety of subjects, see [[:Category:Guide]]. | : This site has a number of guides on a variety of subjects, see [[:Category:Guide]]. | ||
| − | ; Centre support | + | ; Centre, Swestore and SUPR support |
| − | : | + | : Go to [http://supr.naiss.se/support http://supr.naiss.se/support]. If you can login to SUPR you can use a support form that helps you fill in a good support request. If you cannot login you will get a list of email addresses to use for your support request. |
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: This is by far the quickest way of getting your problems solved, and this is where you should address all your support questions. In case an issue cannot be immediately solved by these support queues it will be forwarded to the right place for you. | : This is by far the quickest way of getting your problems solved, and this is where you should address all your support questions. In case an issue cannot be immediately solved by these support queues it will be forwarded to the right place for you. | ||
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| + | ; Interactive support sessions | ||
| + | : The [[Zoom-in|SNIC zoom-in]] is a virtual meeting room in which you can discuss the services offered by the SNIC centres and how they can be used for your computational needs, help you process your data and visualise your results. | ||
; Application support | ; Application support | ||
| − | : e-mail: [mailto:application-support@ | + | : e-mail: [mailto:application-support@naiss.se application-support@naiss.se]<br> |
: This mail address can be used if you have support questions that are not directly regarding how to run a given application on a specific SNIC HPC resource, but regarding how to use the application itself or how to solve an issue with the application that is not specific to running it on a certain resource. <br> | : This mail address can be used if you have support questions that are not directly regarding how to run a given application on a specific SNIC HPC resource, but regarding how to use the application itself or how to solve an issue with the application that is not specific to running it on a certain resource. <br> | ||
: The application-support queue is monitored by all the application experts, who are distributed over all the six SNIC HPC centers, so there is a good chance that someone who knows the given application will see the support request and help answer your questions or solve your issue. <br> | : The application-support queue is monitored by all the application experts, who are distributed over all the six SNIC HPC centers, so there is a good chance that someone who knows the given application will see the support request and help answer your questions or solve your issue. <br> | ||
: If you don’t know whether or not to use the application-support address for your support request, then just send your request to the support address at the HPC center where you run your jobs. Then someone monitoring that support queue will in turn move your support request to the application-support queue if they find that your request is better handled there. | : If you don’t know whether or not to use the application-support address for your support request, then just send your request to the support address at the HPC center where you run your jobs. Then someone monitoring that support queue will in turn move your support request to the application-support queue if they find that your request is better handled there. | ||
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Latest revision as of 09:21, 9 April 2024
Support alternatives:
- Guides
- This site has a number of guides on a variety of subjects, see Category:Guide.
- Centre, Swestore and SUPR support
- Go to http://supr.naiss.se/support. If you can login to SUPR you can use a support form that helps you fill in a good support request. If you cannot login you will get a list of email addresses to use for your support request.
- This is by far the quickest way of getting your problems solved, and this is where you should address all your support questions. In case an issue cannot be immediately solved by these support queues it will be forwarded to the right place for you.
- Interactive support sessions
- The SNIC zoom-in is a virtual meeting room in which you can discuss the services offered by the SNIC centres and how they can be used for your computational needs, help you process your data and visualise your results.
- Application support
- e-mail: application-support@naiss.se
- This mail address can be used if you have support questions that are not directly regarding how to run a given application on a specific SNIC HPC resource, but regarding how to use the application itself or how to solve an issue with the application that is not specific to running it on a certain resource.
- The application-support queue is monitored by all the application experts, who are distributed over all the six SNIC HPC centers, so there is a good chance that someone who knows the given application will see the support request and help answer your questions or solve your issue.
- If you don’t know whether or not to use the application-support address for your support request, then just send your request to the support address at the HPC center where you run your jobs. Then someone monitoring that support queue will in turn move your support request to the application-support queue if they find that your request is better handled there.
