Support

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; Swestore support
; Swestore support
: e-mail: [mailto:support@swestore.se support@swestore.se]
: e-mail: [mailto:support@swestore.se support@swestore.se]
-
: For obtaining support regarding the national storage.
+
: For support regarding the [[Swestore]] resource.
-
: See also [[Swestore]]
+
; SweGrid support
; SweGrid support
: e-mail: [mailto:support@swegrid.se support@swegrid.se]<br>
: e-mail: [mailto:support@swegrid.se support@swegrid.se]<br>
-
: For support regarding the SweGrid resources
+
: For support regarding the [[SweGrid]] resources.
; SUPR support
; SUPR support
: e-email: [mailto:support@supr.snic.se support@supr.snic.se]<br>
: e-email: [mailto:support@supr.snic.se support@supr.snic.se]<br>
: For support regarding the [https://supr.snic.se/ SUPR] SNIC portal.
: For support regarding the [https://supr.snic.se/ SUPR] SNIC portal.

Revision as of 09:31, 20 June 2016

Support alternatives:

Guides
This site has a number of guides on a variety of subjects, see Category:Guide.
Centre support
C3SE e-mail: support@c3se.chalmers.se
HPC2N e-mail: support@hpc2n.umu.se
Lunarc e-mail: support@lunarc.lu.se web-form: www.lunarc.lu.se/Support/support_form
NSC e-mail: support@nsc.liu.se
PDC e-mail: support@pdc.kth.se, see also: PDC support infopage
Uppmax e-mail: support@uppmax.uu.se
This is by far the quickest way of getting your problems solved, and this is where you should address all your support questions. In case an issue cannot be immediately solved by these support queues it will be forwarded to the right place for you.
Application support
e-mail: application-support@snic.se
This mail address can be used if you have support questions that are not directly regarding how to run a given application on a specific SNIC HPC resource, but regarding how to use the application itself or how to solve an issue with the application that is not specific to running it on a certain resource.
The application-support queue is monitored by all the application experts, who are distributed over all the six SNIC HPC centers, so there is a good chance that someone who knows the given application will see the support request and help answer your questions or solve your issue.
If you don’t know whether or not to use the application-support address for your support request, then just send your request to the support address at the HPC center where you run your jobs. Then someone monitoring that support queue will in turn move your support request to the application-support queue if they find that your request is better handled there.
Swestore support
e-mail: support@swestore.se
For support regarding the Swestore resource.
SweGrid support
e-mail: support@swegrid.se
For support regarding the SweGrid resources.
SUPR support
e-email: support@supr.snic.se
For support regarding the SUPR SNIC portal.
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